Common questions about appointments and patient services.

No. The form records your preferred hospital, date and doctor. The appointment is confirmed only after the hospital team contacts you.

Yes. You can start a records request online. The hospital may require proof of identity or written authority before releasing confidential information.

Enter the verification code printed on an eligible hospital-issued document. The website returns a verified result only when the code matches a valid registry record.

A missing code does not automatically mean a document is fraudulent. Older or ineligible documents may not be included in the online registry. Contact the issuing hospital for further confirmation.

No. Sudden loss of vision, severe eye injury, chemical exposure or intense eye pain should be assessed urgently in person.

The website lists Dr Agarwals Eye Hospital locations in Ebene, Centre de Flacq and Goodlands, with telephone numbers and opening hours.

You can enter a preferred doctor when requesting an appointment. Availability is subject to the doctor’s schedule and hospital confirmation.

Coverage depends on the insurer, policy and service. Contact the hospital or your insurer before treatment if you need confirmation of coverage or pre-authorisation requirements.

Yes. The website includes an international-patient pathway for enquiries, pre-arrival clinical review, treatment planning and follow-up. The exact services available in Mauritius are confirmed by the hospital for each patient.