Plan the administrative side of your eye care.

Before treatment

If you intend to claim through insurance, confirm your benefits and any pre-authorisation requirements with your insurer before treatment where possible.

Documents for reimbursement

Depending on the insurer, you may be asked for an invoice or receipt, a medical report, prescription, proof of payment or claim form. Requirements differ between policies.

Hospital documents

If you later need a copy of a report or other medical document, use the medical-record request service. Release remains subject to patient-identity and confidentiality checks.

Questions about a bill

For billing or administrative questions, contact the relevant hospital and include any invoice or patient reference that helps the team identify the transaction.