Patient information deserves careful handling.

Information submitted online

When you use an appointment, contact or medical-record form, the website records the information you provide together with a request reference and submission time. This information is used to process and follow up the request.

Medical-record requests

Submitting a records request does not automatically release medical information. The hospital may require proof of identity, written authority or other verification before any confidential record is disclosed.

Report verification

The verification service checks a code against the hospital verification registry. Public verification results are intentionally limited and should not expose detailed clinical information.

Use of information

Information submitted through patient-service forms should be accessed only by staff or service providers who need it to administer the request, support hospital operations or maintain the website securely.

Security and retention

Reasonable technical and organisational safeguards should be used to protect patient information. Request records should be retained only for as long as necessary for operational, clinical, legal or regulatory purposes.

Your choices

You may contact the hospital if you need to correct information supplied through a request, ask about the handling of your information, or exercise any rights that apply under Mauritian data-protection law.

Emergency information

Do not submit urgent clinical information through these forms. For sudden loss of vision, severe eye injury, chemical exposure or intense eye pain, seek urgent in-person medical care.